LG TV won't connect to Wi-Fi: network checks for 2023–2025 webOS models

The short answer

If a 2023–2025 LG webOS TV won’t connect to Wi-Fi, LG’s first fix is to turn Quick Start+ off, turn the TV off and on, and connect again from Wi-Fi Connection. If it still won’t join your router, try your phone’s mobile hotspot: if the TV connects to the hotspot, LG says the problem is the router. To see where the connection breaks, open LG’s network status screen: an X next to TV (the TV can’t reach the router), Gateway (the connection stops at the router) or DNS each points to a different fix.

These steps come from LG’s 2023–2025 webOS user guides. A 2014 LB-series TV has different menus.

Before you start

Check the network name and password. LG says to confirm both before connecting.
Make sure the router is on and online. LG’s setup steps assume a router that is already connected to the internet.
If you moved the TV or changed the router, set up Wi-Fi again. LG says existing wireless connections aren’t kept when the network changes.

Reconnect to your Wi-Fi network

Press the Settings (gear) button on the remote and select All Settings.
Go to General → Network → Wi-Fi Connection.
Wait for the network search to finish, then select your network from the list.
Enter the router’s password if asked.

If your network doesn’t appear, open Other Network Settings on the same screen:

Add a hidden wireless network: type the network name yourself, for routers that don’t broadcast it.
Connect via WPS PBC: press the WPS button on the router, then select Connect on the TV.
Connect via WPS PIN: select the access point and enter the PIN shown.
Manage Saved Wi-Fi Network (2025 guide): delete saved networks so the TV doesn’t switch to one you don’t want.

Turn off Quick Start+ and restart

This is the fix LG lists first when the wireless connection isn’t working:

Go to Settings (gear) → All Settings → General → System → Additional Settings → Quick Start+ and set it to Off.
Turn the TV off and on again.
Connect to the wireless network again as above.

Quick Start+ keeps the TV in standby so it starts faster. You can turn it back on later; LG doesn’t say whether to leave it off.

Test with a phone hotspot

If the TV still can’t connect to your router, turn on your phone’s mobile hotspot and connect the TV to it from Wi-Fi Connection.

The TV connects to the hotspot: LG says the router is the problem. Check the router, or the sections below.
The TV can’t connect to the hotspot either: LG doesn’t say what this means. Because two different networks failed, the router is less likely to be the cause; restart the TV, try once more, then contact LG support.

LG warns that using the internet through a hotspot may be charged by your mobile carrier, so disconnect when you’ve finished testing.

Read the network status screen

To see where the connection stops, open the status screen:

Wi-Fi: Settings → All Settings → General → Network → Wi-Fi Connection → Other Network Settings → Advanced Wi-Fi Settings.
Wired: Settings → All Settings → General → Network → Wired Connection (Ethernet).

LG’s guides show the connection as a row of icons: the TV, the router (Gateway), DNS and the internet (a globe). An X between two icons shows where the connection breaks.

X next to the TV

The TV can’t reach the router.

Turn the cable modem off and back on, and wait for it to restart.
Turn the router off and back on, and wait for it to restart.
Turn the TV off and on.

For Wi-Fi, LG also says to check the router’s network name (SSID), wireless channel and security key. For a wired connection, check that the TV gets an IP address from the router. If you set up the network manually or use a static IP, check that every value is correct.

X next to Gateway

The connection reaches the router but stops there. LG says to unplug the router or cable modem from the wall, wait 10 seconds and plug it back in. If that doesn’t help, check the router maker’s website for a firmware update, or contact your internet provider. LG also lists resetting (initialising) the router or modem; check the router’s manual first, because a reset may clear its settings.

X next to DNS

The connection gets past the router but stops at DNS, the service that turns web addresses into network addresses. Unplug the router or modem for 10 seconds as above. LG also says to check that the TV’s MAC address, shown on the network status screen, is registered with your internet provider if your provider requires it. LG doesn’t list changing the DNS server as a fix, but Edit in Advanced Wi-Fi Settings is where the TV’s DNS server address can be changed.

Common causes LG mentions

Interference: microwave ovens, cordless phones and Bluetooth devices can interfere with 2.4 GHz Wi-Fi. LG says 5 GHz is less likely to suffer from it.
Too many devices: several wireless devices in use at once can slow the network.
Your internet contract: LG notes that some contracts allow only one device per line.
A recently reset router: LG says this can cause connection problems; turn the router off, disconnect the TV, then reconnect and turn the router on.

If it still won’t connect

If the TV connects to a phone hotspot but not your router, the router or internet provider is the next stop; LG refers you to the router’s manual and your provider. If the TV can’t connect to any network after the checks above, contact LG support. LG’s network troubleshooting doesn’t include a network reset or a factory reset of the TV.

Common questions

How do I find my LG TV’s IP address?

Once the TV is on Wi-Fi, go to General → Network → Wi-Fi Connection → Other Network Settings → Advanced Wi-Fi Settings. LG says it shows connection details, including the IP address. Edit on that screen lets you set the IP address and DNS server yourself.

Can I use a cable instead?

Yes, on models with a LAN port. Connect the TV’s LAN port to the router with a network cable; if the router supports DHCP, LG says the TV connects automatically. If it doesn’t, use General → Network → Wired Connection (Ethernet) and select Edit to set it up manually. LG notes that some models support Wi-Fi only.