Pair a VIDAA TV's Bluetooth remote, and what to try when it stops working

Turn the TV on, then press a button near it

To pair a Bluetooth remote with a VIDAA TV, switch the TV on, hold the remote within 3 metres of it and press any button except power or the microphone button. If that doesn’t pair it, press and hold the remote’s Menu button instead. The TV must be fully on: Hisense’s manual says a remote can’t pair while the TV is in standby.

Only Bluetooth remotes pair this way, and the manual says the function doesn’t apply to every model. If your remote won’t pair, the battery, range and interference checks further down still apply.

Find the Menu button

Hisense uses the Menu button (the one that opens the TV’s quick menu) for pairing in special cases and for re-pairing. Its marking depends on the remote. The U9 e-manual shows three versions:

• a round button with a small rectangle containing lines
• a round button with three horizontal lines
• a round button labelled MENU

Your remote has one of these, not all three.

Pair the remote

1. Check that batteries are fitted the right way round, matching the + and − marks in the compartment. Some Hisense remotes are solar-powered and charge from light or a USB-C cable instead.
2. Turn the TV on with the power button on the TV. Wait until it has finished starting: the manual notes the remote can respond slowly just after start-up.
3. Stand within 3 metres of the TV.
4. Press any button other than power or the microphone button.
5. If the TV still doesn’t react, press and hold the Menu button.
6. Try a button such as Home. If the TV responds, the remote is working.

The manual doesn’t describe a pairing message, so judge by whether the TV responds. Once paired, the remote works at up to 8 metres in front of the TV.

If you’ve used the TV menus before, check Home → Settings → Connection → Bluetooth: Bluetooth must be on before pairing. On the same screen, Remote Control Auto Pairing can be turned off, which stops the press-any-button pairing. The manual doesn’t say whether the held Menu button still works with it off, so leave it on while you pair.

If the remote stops working

Work through these in order. Each one tells you something about the next.

1. Check that the TV itself responds

Press the power button on the TV. If the TV doesn’t respond to its own button either, the problem isn’t the remote. Check the power cord, then unplug the TV for 60 seconds and plug it back in. A restart like this doesn’t clear your settings.

2. Watch the remote’s indicator light

Some remotes have a small light that flashes when you press a button; others don’t have one.

• No flash: the batteries are probably low. Fit new ones and check their orientation. For a solar remote, put the solar panel in the light or charge it with a USB-C cable.
• It flashes, or your remote has no light: carry on with the next check.

3. Check range and interference

• Use the remote within 8 metres, in front of the TV.
• Keep the path between the remote and the TV’s remote sensor area clear of obstacles.
• Move Wi-Fi access points, microwaves and other Bluetooth devices away from the remote and TV, or switch them off while you test. Hisense says interference can cause both pairing errors and a remote that stops responding.

4. Re-pair the Bluetooth remote

With the TV switched on, press and hold the Menu button for at least 3 seconds.

5. Reset the remote by removing its batteries

If the batteries are good but the remote still misbehaves, take the batteries out, press any button for 1–2 seconds, then put the batteries back. This only applies to remotes with removable batteries.

If none of this works

Contact Hisense support for your country. Tell them the TV model, what the indicator light does, and which of the checks above you tried. While you wait, the TV’s own power button still turns it on and off. If you’ve already set up the VIDAA phone app, it can also control the TV; setting the app up needs the TV menus, as explained in the VIDAA mobile app guide.

Common questions

Can I pair two Bluetooth remotes?

Not at the same time. The manual says up to one Bluetooth remote and two Bluetooth audio devices can be connected at once. It doesn’t say what happens to the first remote if you pair another.

How do I unpair the remote?

The e-manual doesn’t describe a way to unpair or forget a remote. To fix a remote that’s misbehaving, re-pair it with the held Menu button.

Do I have to pair the remote to use voice control?

To use voice from the remote, yes: the manual says to pair the Bluetooth remote before using the TV’s voice service. It also offers voice through the VIDAA phone app for remotes without a microphone button.